Returns & Refunds

We want you to feel confident ordering from Aveline Beauty.

This policy explains our voluntary change-of-mind return policy and how we handle products that may not meet applicable consumer guarantees.

30-Day Change-of-Mind Returns

Aveline Beauty offers a 30-day change-of-mind return period for eligible purchases.

The 30-day period begins on the date your order is delivered.

Examples include:

• You ordered the wrong item
• You changed your mind
• You no longer want the product
• The product is not suitable for your personal preferences

Change-of-Mind Return Conditions

To be eligible for a voluntary change-of-mind return:

1. Contact Aveline Beauty within 30 days of delivery.
2. Provide your order number or reasonable proof of purchase.
3. The product must be unused and in a condition suitable for resale.
4. The product should be returned with its original components and packaging where reasonably possible.
5. The customer is responsible for return postage for change-of-mind returns unless otherwise required by applicable law.
6. The return must be approved by Aveline Beauty before being sent back.

We may decline a voluntary change-of-mind return where the product has been used, damaged, altered or is otherwise unsuitable for resale, subject to applicable consumer law.

Faulty, Damaged or Not-as-Described Products

If a product arrives damaged, defective, faulty, unsafe or materially different from its description, contact info@avelinebeauty.store.

Customers should provide:

• Order number
• Description of the issue
• Photographs or video where appropriate
• Photographs of packaging where relevant

We may request additional information to assess the issue.

Depending on the circumstances and applicable consumer law, an appropriate remedy may include repair, replacement, refund or another remedy.

Return Authorisation

Customers should not send products back without first contacting Aveline Beauty at info@avelinebeauty.store.

We will provide return instructions where a return is approved.

Do not send returns to an address obtained independently or to the address shown on the original parcel unless specifically instructed by Aveline Beauty.

Refunds

Once an approved return has been received and assessed, Aveline Beauty will notify the customer of the outcome.

Where a refund is approved, it will generally be issued to the original payment method.

The time required for a refund to appear in an account may depend on the customer's bank or payment provider.

Return Shipping

For eligible change-of-mind returns, the customer is generally responsible for return shipping costs.

Where a product is confirmed to have a fault or another issue for which Aveline Beauty is responsible, the applicable remedy will be handled in accordance with applicable consumer law.

Exchanges

Aveline Beauty does not guarantee direct exchanges for change-of-mind purchases.

Where appropriate, customers may return an eligible product and place a new order.

Important Consumer Rights

Nothing in this policy is intended to exclude, restrict or modify rights available under the Australian Consumer Law or other applicable legislation.