We want you to feel confident ordering from Aveline.
This policy explains our voluntary change-of-mind return policy and how we handle products that may not meet applicable consumer guarantees.
The 30-day period described below applies to Aveline's voluntary change-of-mind return policy. It does not limit or replace your statutory rights, which continue to apply regardless of how much time has passed.
30-Day Change-of-Mind Returns
Aveline offers a 30-day change-of-mind return period for eligible purchases.
The 30-day period begins on the date your order is delivered.
Examples include:
- You ordered the wrong item
- You changed your mind
- You no longer want the product
- The product is not suitable for your personal preferences
Change-of-Mind Return Conditions
To be eligible for a voluntary change-of-mind return:
- Contact Aveline within 30 days of delivery.
- Provide your order number or reasonable proof of purchase.
- The product must be unused and in a condition suitable for resale.
- The product should be returned with its original components and packaging where reasonably possible.
- The customer is responsible for return postage for change-of-mind returns unless otherwise required by applicable law.
- The return must be approved by Aveline before being sent back.
We may decline a voluntary change-of-mind return where the product has been used, damaged, altered or is otherwise unsuitable for resale, subject to applicable consumer law.
Faulty, Damaged or Not-as-Described Products
If a product arrives damaged, defective, faulty, unsafe or materially different from its description, contact info@avelinebeauty.store.
Customers should provide:
- Order number
- Description of the issue
- Photographs or video where appropriate
- Photographs of packaging where relevant
We may request additional information to assess the issue.
Depending on the circumstances and applicable consumer law, an appropriate remedy may include repair, replacement, refund or another remedy.
Nothing in this policy excludes, restricts or modifies rights that cannot legally be excluded.
Return Authorisation
Customers should not send products back without first contacting Aveline at info@avelinebeauty.store.
We will provide return instructions where a return is approved.
Do not send returns to an address obtained independently or to the address shown on the original parcel unless specifically instructed by Aveline.
Refunds
Once an approved return has been received and assessed, Aveline will notify the customer of the outcome.
Where a refund is approved, it will generally be issued to the original payment method.
The time required for a refund to appear in an account may depend on the customer's bank or payment provider.
Return Shipping
For eligible change-of-mind returns, the customer is generally responsible for return shipping costs.
Where a product is confirmed to have a fault or another issue for which Aveline is responsible, the applicable remedy will be handled in accordance with applicable consumer law.
Exchanges
Aveline does not guarantee direct exchanges for change-of-mind purchases.
Where appropriate, customers may return an eligible product and place a new order.
Important Consumer Rights
Nothing in this policy is intended to exclude, restrict or modify rights available under the Australian Consumer Law or other applicable legislation.